| | | |  | |   Customer Help Center
Contact Us
To better serve you,please answer these questions to direct your email to the right department or you may send an email directly to us.
Please note, please have your order number available for order and tech support inquiries.
Every customer and order is very important to us and we strive to provide the best service possible. Please note: The order status section you see on your Order Confirmation screen does not update as we process your order. Please disregard this as all of our orders are downloaded into our proprietary in-house automated order management system, which provides you with our 5-digit internal order processing number once your order has been processed(begins with a "2"). We are currently in the process of integrating this feature to display order status in real-time on this screen.
Should you have any questions or comments regarding an existing order, please fill out our Customer Service Request Form below and one of our customer service representative will get in touch with you immediately (within 24 hours, excluding weekends and holidays). This is the most effective, trackable, and fastest method for us to assist you with your order. Should you require more immediate service or if you do not hear back with us after filling out the below form, you may contact us directly via email.
Our Policies
TopDJGear is committed to your satisfaction as a valued customer and we strive to provide the highest quality customer care and service. Unless otherwise specified, all products advertised are new, factory-sealed models.
Payment Options
We gladly accept Mastercard, Visa, American Express, Discover, Paypal, check or money order and bank wires.
If you decide to do a Bank Wire Transfer, please add $25 fee in addition to the total order price because your bank & our bank deduct fees for this type of transaction. Instructions for Bank Wire Transfers will be emailed to you after you place your order.
Credit Card Verification
Please note that in order for us to process your order expeditiously, the address that you provide us for shipment should match your billing address. We cannot ship your product to a different address without you first notifying your credit card provider of an alternate shipping address (you can find your credit card company's phone number on the back of your card). You may also fax or email us a copy of both sides of your credit card along with a form of government issued identification (such as a driver's license or passport) and a signed letter authorizing the transaction. Failure to do so may considerably delay the processing of your order.
You can also send us funds through Paypal which is the quickest method of ordering should you not have or want to use a credit card. If you do not have a Paypal account you can sign up for one in minutes. Using Paypal usually expedites the shipment and processing of International orders.
A deposit may be required to reserve a position for a just released / newly arriving product or for limited supply products, special order or custom order products. Customers will be notified of such a situation and upon their approval, have their card charged immediately for a product prior to its release and delivery. This is to ensure immediate delivery of the product as soon as it arrives at our facilities.
Security and Privacy
We thoroughly investigate the validity of each credit card and will assist the authorities in prosecuting all fraudulent transactions.
When we request personal information from you (such as name, address, phone number and credit card number), it is done on secure servers. Your order is secured with the Secure Socket Layers (SSL) 128-bit encryption standard. SSL provides you with the freedom to shop online without the fear that your credit card information is being stolen.
For security reasons, credit card numbers are erased from orders more than 30 days old.
We are so confident in our security that we guarantee you'll pay nothing if unauthorized charges are made to your credit card while shopping at TopDJGear.com. Federal law limits your liability for unauthorized charges to your account. The Fair Credit Billing Act states that your credit card company (creditor) cannot hold you liable for more than $50 in the unlikely event a fraudulent charge occurs on your account. If you encounter a fraudulent credit card charge at topdjgear.com, don't worry, we'll pay up to $50 of liability. No credit card risk-guaranteed!
In the extremely unlikely event of a fraudulent use of your credit card at TopDJGear.com, you must notify your credit card company in accordance with its rules and procedures. TopDJGear.com only covers this liability if the unauthorized use of your card resulted through no fault of your own from purchases made at TopDJGear.com.
At TopDJGear we understand the importance of protecting our customers personal information. Unlike many other online companies, we do not sell or offer our customer details to any third party. Occasionally we offer our customers certain promotions relating to the products we sell, newsletters or other information that we feel may benefit you or inform you of newly introduced products. If you do not wish to receive such emails or literature you may note so on your order form or email us.
If not completely satisfied with your purchase, return it within 30 days of shipment date for a refund, store credit or exchange. Refunds are for the value of the equipment only, less a 5-20% restocking fee (depending on the condition of the item). Both outbound and return shipping are your responsibility if an item is not purchased. All items (except those specified below) carry a 30-day return policy.
The following items are not returnable for any reason: DVD's, books, Final Scratch / Serato Scratch replacement records, open software, clothing, cartridges, styli, custom orders, lighting products, light bulbs, fluids and juices, cables, headphones, cases, racks, lighting stands and any other stands, novelties, bulk products, speakers and PA cabinets, raw speakers, tweeters, slipmats, and jewelry.
Return Instructions
You must contact us through the Customer Service Request Form above for a Return Authorization Number (RA#) prior to returning your item. Items shipped without an RA number will be refused. Any item found defective upon receipt will be repaired under warranty immediately. All items returned must be in perfect condition, exhibit no scratches or other cosmetic damage and show no signs of wear. All original documentation and materials including, but not limited to warranty cards, instruction manuals and connecting cables must be included for timely refund, exchange or credit. For returns that do not meet these conditions, you may be subject to a 20% restocking fee. If you cancel an order which has already been shipped, or if you refuse the delivery of merchandise, you will be billed for any and all shipping charges, as well as a 10% restocking fee.
Return everything in its original condition! After you receive your RA number from us, write the RA number on the outside shipping box, NOT the manufacturer's box. Repack and double box using clear tape ONLY! Insure and ship your items back using a trackable service like FedEx, UPS or DHL. We are not responsible if your return gets lost in the mail. Please allow at least 2 weeks for return processing! Credit card purchases are credited back to the original card. All other purchases are refunded by company check.
Returning Defective or Damaged In Transit Items
If you receive merchandise damaged during transit, please complete the Customer Service Request Form above. A customer service representative will contact you within 24 hours. To qualify for return shipping, you must notify us of any problems within 72 hours of receipt and be issued a Return Authorization number, or RA#. After this 72 hour period, the customer will be responsible for all return shipping costs.
Providing exceptional service to our customers and minimizing chargebacks is very important to us. Should you have any unresolved issues or any problems whatsoever at any point during your order processing that you feel has not been addressed appropriately, please feel free to contact our President directly who will make sure your transaction is handled promptly and effectively.
Pre-orders
A pre-order is an order for a product prior to its release date. By pre-ordering you can receive new products soon after the manufacturer releases it. In such circumstances, we contact the customer to let them know that the product that they are ordering has yet to be released and provide them with an estimated arrival date. If they choose to reserve the product and be on the "first-to-ship list", a 25% deposit from the customer is required in order for us to reserve their order for shipment as soon as the product arrives at our warehouse. When the order is ready to ship, a SEPARATE charge for the remaining 75% of the order will be charged (upon the customers approval).
If you wish to cancel your pre-order, you can do this by either filling out the above form with your order information or by emailing us.
There is a sales tax charge of 8.375% added to all orders shipped to any address in the state of NY.
While we do our best to check for errors, mistakes may occur. TopDJGear will not be held responsible for any typographical errors in specifications, image content, pricing or price changes. Actual specifications, weight, and prices of the products shown are subject to change without notice. Prices good until superseded by subsequent publications.
Shipping Information / Free Shipping Promotion
Free Shipping Promotion
Free shipping offer is is valid for orders within the Continental United States where purchased products total over $199.00 USD and fall below specific over-size requirements and weighs less than 25 lbs. When prompted at checkout, US customers that meet these requirements must select "Free Ground Shipping (restrictions apply*)" as their shipping method in order to take advantage of this special promotion. This offer does not apply for expedited delivery or International orders.
For orders under $199 our Shipping Charges are actual cost calculated in Real-Time using the UPS shipping database.
International customers must select "UPS Worldwide Expedited". Canadian customers must select "UPS Standard to Canada" or "UPS Worldwide Expedited".
Shipments to Puerto Rico, Hawaii & Alaska must ship through UPS 3 DAY AIR, 2 DAY AIR OR NEXT DAY AIR.
All orders are verified prior to shipment. Customers must choose the appropriate shipping method in order to receive their order without delay.
Buy placing your order you acknowledge, understand and agree to TopDJGear's Terms & Conditions. Our Policies can be found by clicking here.
Should you have any questions please contact us at: support@topdjgear.com
Available Shipping Options:
Local: Pick up at our Brooklyn warehouse at no cost!
Domestic Destination:
UPS Next Day Air Early A.M.Ž: Guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to most other U.S. cities. Saturday delivery and pickup is available.
UPS Next Day AirŽ: Guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon or end of the next business day, depending on destination. Some shipments to and from remote locations may require additional time in transit. Saturday delivery and pickup is available for most US locations.
UPS 2nd Day AirŽ: Guaranteed delivery by the end of the second business day to all 50 states and Puerto Rico.
UPS 3 Day SelectŽ: Guaranteed delivery by the end of the third business day to every address in the 48 contiguous states.
UPS Ground: Guaranteed day of delivery to all fifty states and Puerto Rico.
APO & FPO Addresses
Enter "APO" or "FPO." when prompted
State/Province/Region field: Enter "AE" in the if the recipient is stationed in Europe, Canada, Africa, or the Middle East.
Enter "AA" if the recipient is stationed in the Americas.
Enter "AP" if the recipient is stationed in Asia or the Pacific.
Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.
Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.
Please note that the following items cannot be shipped to APO/FPO addresses: Apparel, camera and photo items, cell phones and service, computers, most electronics items, hardware, housewares, kitchen items, outdoor living items, software (including games), and tools.
Guam and U.S. Protectorates
Having trouble addresses for Puerto Rico, Virgin Islands (U.S.), Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, or Federated States of Micronesia? Following these steps should help:
Country field: Select the correct place name from the drop-down menu. If the correct place is not listed, choose "United States."
Zip Code field: Always double check for the correct zip code.
Commercial Mail Receiving Agency (CMRA) Addresses
If you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
International Destinations:
UPS Worldwide Expedited(SM)*: Guaranteed delivery to more than 61 countries. Canada - typically two business days to most destinations. Mexico - typically within three business days. Major destinations in Europe, Asia, and Central and South America, typically within four or five business days.
UPS Standard To Canada: Guaranteed ground delivery to most addressees in the 10 provinces of Canada. Charges for customs clearance are not included in the rate. Brokerage charges, duties and taxes will be billed to the importer unless otherwise indicated by the shipper.
* Rates include routine in-house customs clearance by UPS Supply Chain Solutions(SM). Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS.
Please note, by ordering from us Internationally, you are accepting responsibility for ALL customs/duties/import taxes that may be levied by your respective country. International Rates include routine in-house customs clearance by UPS Supply Chain Solutions(SM). Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS. If an attempt is made to deny customs charges (especially for orders shipping to Canada), you will be billed for any outstanding amounts that are brought to Topdjgear's attention by an international courier. If a shipment is refused due to failure to pay customs/duties/import taxes, there will be a 20% restocking fee levied against the purchase price.
TopDJGear's in-house staff of professional Club DJs and music producers have been providing professional advice, equipment and installation services to the industry for over a decade.
TopDJGear is owned and operated by DJs and specializes in providing advice to DJs and musicians of all levels. Not sure where to start? See our DJ Basics / FAQ section and check out our User Forum. If you have any questions or do not see a particular product you are looking for on this web site, give us a call - chances are we will find it for you and provide you with the best prices possible!
Should you have any questions or need information, such as tracking numbers, regarding an order already placed, please contact us through our Customer Service / FAQ Form.
At TopDJGear we strive to provide our customers with the highest level of customer care and to always provide high quality DJ Gear at the most competitive prices. We cater to DJ's of all levels.
We welcome you to check out our Customer Testimonials section for examples of the quality of service that we have been providing our customers since our online launch.
We also specialize in providing Pro Audio Installation services for some of New York City's most popular clubs, restaurant and bars and offer authorized Audio Gear, including Technics Turntable repair services on-premises.
8 Reasons Why Our Customers Keep Coming Back
1. Lowest Prices
Product specialists at TopDJGear constantly search the web and are immediately informed of the latest price changes in order to offer our customers the lowest available prices for the products we sell as soon as its available. In addition, we purchase our products in large quantites resulting in the best prices for our customers. Our prices will not be beat - if you see an item advertised at another retailer at a lower price, call or write us and we will beat it. This guarantee only applies to products sold by Manufacturer Authorized Retailers. Products offered by retailers selling grey market, refurbished or discontinued products and are Unauthorized Dealers by the manufacturer do not apply. Products sold by such unauthorized retailers will not have their warranties or service requests honored by the manufacturer.
2. 30-day "Hassle-Free" Money-Back Guarantee
Within 30 days of receipt of your shipment, our customers may return a product for a full refund less shipping costs (please see below for exclusions).
3. Factory sealed, new products from an Authorized Internet Retailer
TopDJGear is a Manufacturer Authorized Internet Retailer and unless otherwise noted, only offers new, brand name merchandise. As a result, the products we sell are covered by manufacturer warranties. We do not sell B-Stock or refurbished merchandise.
4. Huge product Selection, "One-Stop" Shopping Experience
TopDJGear offers one of the largest selection of DJ and Music Production Equipment on the Internet. By offering our customers a wide variety of products we provide them with the ability to select the equipment that best suit their individual needs and budgets. We also provide our customers with unique and innovative products that would be difficult to find elsewhere, offering them a "one-stop" shopping experience.
5. High quality, Professional Customer Service from DJs, musicians and producers
Our employees share a passion for music. Our staff consist of professional Club DJs and Music Producers working in New York City. At TopDJGear you will receive expert advice from true professionals - before, during and even more importantly, after your order has been taken.
6. Researched, Independent Product Information
We pride ourselves on providing our customers with the most comprehensive product descriptions, images and details. We also offer a Reviews Section for additional product information. By providing our customers with such information, we save our customers time, money and effort while enabling them to make the right decisions.
.7 Quick Shipment
Most orders are processed within 24-48 hours, assuring our customers prompt delivery. Some items displayed may not be in stock at the time of order. In such circumstances, our customer support staff will contact the customer within 24 hours to inform them of such a delay.
8.We Respect Your Privacy
TopDJGear takes your security seriously and takes reasonable steps to protect your information. The following is a description of steps we take to protect your information from misuse when ordering through the TopDJGear.com online store.
Secure Socket Layer (SSL): Our store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time TopDJGear asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our host servers.
CISP Compliance: Our store-hosting provider is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
We employ a paperless order management system so that unauthorized people cannot access your information. Futhermore, secure servers are stored in locked server cabinets. Customer credit card information is not visible to employees not involved in the transactions process. Customer credit card information is automatically deleted from our secure servers after three months.
In addition, our site is constantly scanned for any vulnerabilities by ScanAlert. HACKER SAFEŽ certification service has become the world's most viewed web site security trustmark. The company's patent pending security technology is used by over 75,000 web sites, including over half of the Internet Retailer Top 500, to protect them from hackers and certify their security to their customers and business partners.
The world's largest provider of PCI compliance services, ScanAlert operates validation programs, through partners such as Visa International, the Council of Better Business Bureaus and CyberSource, to manage the enrollment of more than 150,000 merchants and payment service providers in over 70 countries. To date ScanAlert has conducted more than 20 million scans for its customers. Over 75,000 web sites rely on ScanAlert's daily vulnerability assessments for protection from hackers and third-party certification of their security. ScanAlerts advanced vulnerability discovery and management technology provides a highly effective security solution.
We are so confident in our security that we guarantee you'll pay nothing if unauthorized charges are made to your credit card while shopping at TopDJGear.com. Federal law limits your liability for unauthorized charges to your account. The Fair Credit Billing Act states that your credit card company (creditor) cannot hold you liable for more than $50 in the unlikely event a fraudulent charge occurs on your account. If you encounter a fraudulent credit card charge at topdjgear.com, don't worry, we'll pay up to $50 of liability. No credit card risk-guaranteed!
In the unlikely event of a fraudulent use of your credit card at TopDJGear.com, you must notify your credit card company in accordance with its rules and procedures. TopDJGear.com only covers this liability if the unauthorized use of your card resulted through no fault of your own from purchases made at TopDJGear.com.
Please refer to our Customer Service / FAQ Section should you have any questions or need information regarding an order already placed.
Customer Testimonials
This is where topdjgear.com came into play. Id' tried before to convert some of these albums to mp3, but the quality wasnt very good. It didnt take much research to figure out that you get what you pay for, and the Stanton str8-150 is perhaps the best turntable in the industry today. It has everything the modern DJ would want, including digital outputs. So I decided to get one and start this project. I placed the order somewhere between Christmas and New Years, and to my surprise it was processed, shipped and received in just a few days. Topdjgear.com was on the ball the whole time. They sent me email confirming the order, the shipment, and sent tracking information. To put this in perspective, at the same time I placed an order from a large computer company, who did none of that, and it took way longer for them to process the order.
So the equipment arrives, and I finally get around to unpacking it. After an hour of not being able to figure it all out on my own, I give topdjgear.com a call. Im expecting to have to leave a message and someone will get back with me. Not so, a human answered on the second ring. Not just any human, but a knowledgeable one! He was familiar with my equipment, understood what I was trying to do (and was properly both sympathetic and encouraging). He patiently explained how to adjust the weight and height of the stylus. He even gave me tips on getting better sound quality, and how to prolong the useful life of my stylus.
Would I recommend them? You bet, and I already have to another who is doing pretty much the same thing I am. More important is the fact that once I click the submit button here, Im heading back to their site to order something else.
S Haines
Knowledgeable and helpful telephone staff were the key to this purchase. They also were helpful after the product was delivered and we had questions. Overall I would not hesitate to recommend dealing with them.
W Pankow
The service and the prices are very good, its a beautiful experience to order from top dj gear!
E Stefano
The customer service at this company is above and beyond excellent! They did an outstanding job of making sure my purchase would reach me in time for the holidays. They are to be commended!!
A DeMello
Topdjgear offers one of the most easy to use web shopping on the net. The fact that there is a message board on their site makes it easier for novices to get advice on the required gear and comparison between similar products. Being located outside the US myself, the delivery was unexpectedly quick. Keep up the good work.
E Dumema
I will be buying most are all of my equipment from topdjgear - best prices around the Net.....
C Labat
Interpersonal service was great. I had a rep or the owner call me directly. I really appreciated the prompt attention.
I will be buying again.
D Orque
Very fast delivery and good customer service--product just as described.
P Stetler
Topdjgear came through with flying colors. The shipment was timely and the order status feature was accurate to the day. Shipping charges were reasonable and I will check Topdjgear the next time I need any DJ or PA equipment.
R Ratcliff
Excellent service! I ordered a replacement stylus and received it three days later even though I selected ground shipping. Im very happy with the whole experience and would definitely order from them again. Not sure how their customer service is since I didnt have to contact them at all, but I guess thats a good sign.
E Olson
I ordered online. I chose one of the delivery options provided, and lo and behold it came right when they said that it would.
A Joseph
Great service,shipping was fast and on time. Was very well packed. Had no problems contacting topdjgear. They replied back fast and with all the information I needed to know about the product I needed and if it was in stock. I recommend the company to any people who are really into djing and for there good prices and great products. Thanks again topdjgear.com looking forward to doing buisness with you again.
V Stunkard
Absolutely no problems, an excellent service. Order arrived in the UK in no time at all.
Thanks!
B Chapman
Absolutely no problems, an excellent service. Order arrived in the UK in no time at all.
Thanks!
A Hood
Thank you topdjgear.com for the fast friendly delivery and most of all for bringing my vinyl back to life after 2 years.
M Pind
I tried to order my item from a differnt online distributor (Warhog Productions) and after a month they STILL were giving me the run around and had not shipped. I canceled my order and ordered from topdjgear instead. Within a week I had the keyboard I wanted all along on my doorstep!
W Stokes
We received excellent service. An item we ordered wasn't available and we were contacted personally by the company. They were so kind to help us select another item to replace the out of stock item. They were all Christmas gifts for our son and HE WAS THRILLED!!!! He says it was his best
Christmas ever and we thank TopDJGear for making it so special for all of us... We were first time customers but will be repeat customers!!!
Thanks again!!
Sheryl and Beth
Great price. I actually bought the same item at a store locally and returned it in favour of ordering from these guys at almost half the price. Their prompt communication made the transaction smooth.
B Dider
We shopped from UK using the Internet.Our E-mails were promptly and efficiently dealt with,and once payment was made our goods were quickly despatched by airfreight.An excellent service overall.
C Mintern
I would like to thank you guys over at topdj gear for getting me the original case in a timely manner! I know its the holidays but you guys still got mine out and in the time I needed it! You will be getting future business from not only me but from my production crew here in New Mexico. We deal with promoting raves and we have a good share of dj's that always need equipment! So thanks guys! Have a Happy Holidays and a Happy New Year!
Cheers,
G Rael
All the way from Australia!! Now I know where to get the gear I need if I can't find it anywhere in OZ. Your product listing just blew me away, and your prices spot on even after conversion. I had the pleasure of ordering a
set of Stanton headphones which I could not fine in Australia and you guys came through big time!! It only took 5 days to get here -quick in my book. Now my mates are green with envy. THANK YOU!
K Dang
Ordering was easy, and the merchandise arrived in excellent condition within two days. I wish every online purchase could be as smooth and simple as this purchase. I am extremely satisfied and highly recommend this merchant!
B Minark
Wonderful experience in every way. I had ordered a tee shirt and was notified right away that that size was not available and the wait for another would be condsiderable. I called on their 800 number and spoke with a very helpful sales manager who walked me through other possiblities for a gift. The order was placed in the evening and the very next day it arrived at my home via DHL. I could not believe the order was not only expedited but the choice was a good one and the quality of the merchandise very good. As I was unfamiliar with a lot of the merchandise, I was treated very nicely and with patience. Any further items that I will get for my, DJ son wiil be through this company for sure! Just a great shopping experience all around.
E Cuttler
Quick delivery and good after sales support when I needed it.
E Hoffman
Product was shipped quicker than I expected. Vendor followed shipping instructions. Good Job.
R Soto
TopDJGear rocks! They have an extensive website which makes finding gear quick and easy. Sales reps are helpful, friendly, and do not try to sell you on below standard gear. Prices are unbeatable by competitors. The best thing about TopDJGear is that they stand behind their purchases, and make repair or return requests a much more enjoyable experience than any other company I have dealt with.
C Lifer
Incredibly fast regular shipping. This was my second order with them and performance was exemplary with both orders. Topdjgear is on my list of favorite online sellers.
M Hock
Fast, professional, great to do business with!
J Joyce
This is the second time I have ordered from Top DJ Gear, and I am very happy to do business with this company. The service representatives were very polite, and even called to verfiy that I indeed placed the order to protect my from any fraud. The package came quickly and everything that I had ordered was included. I would certainly order from Top DJ Gear again.
J Flores
Kudos to James who followed up with me personally on my first order, a fog machine. Since I ordered close to Halloween, the popularity of the item made the fluid nearly unavailable, but James came through for me! Will definitely buy from them again - they have some great gear!
J Ruggiero
An absolutely fantastic merchant! Firstly, topdjgear beats almost everyone elses prices, not only that, but the speed of getting items shipped is unbelievable too. Everything was done on schedule and as promised.
Items are packaged superbly, to minimalize any type of damage incurred by brutal postal services. I would give two thumbs up to Topdjgear, as it simply did a wonderful job in every aspect.
Good going guys, I'll make sure to do business with you in the future.
A Lambris
Excellent and fast customer service: I saw problem about the shipping and sent an email to explain my situation, and I received a response the next business day and the problem was fixed. Overall excellent.
F Chiu
Fast, friendly service. When there was a problem with my credit card, Topdjgear was patient, helpful, and understanding. I would gladly deal with this merchant again.
D Blakelock
No problems, timely shipping......5s across!
K Kent
It was easy to view items and place an order. The free shipping was a big bonus. It really made my decision to order online an easy one.
H Wheelburg
Excellent vendor. Stellar customer service.
S Husein
After I placed my order I recieved a personal and friendly email informing me that the item was on backorder. The item became available a bit sooner than expected and the Customer Service via a couple more emails was excellent. Overall a very pleasant and easy transaction. I never felt like I was just an order number.
K Fisher
I bought a IPOD. Great price, no Tax, and no shipping Fee. I saved around 50$. I live in Ca where tax is little high. Great Customer Service.
V Bahalla
Excellent site, service and price! I will definitely come back here for Accessories or upgrades in the future! Even for a Canadian shopper, there were NO hassels at all!
D Robles
Ordered the product on Wednesday, received it in Chicago on Friday with regular ground delivery. Thats prompt fulfillment!
M Hock
My first time ordering with them and my product was shipped the same day and I got it a day later...excellent service and speedy shipping! Highly Recommended!!!
R Randle
Thank you for all your hard work!
G Prareira
My overall experience with Topdjgear was great!
J Franklin
TopDjGear is the best place on the net to buy dj equipment. They know whats up, and their staff is the friendly. Ive purchased from alot of place online including djmart and Topdjgear just blows them all away.
Thanks,
Oscure
dj/producer/remixer
My first time ordering with them and my product was shipped the same day and I got it a day later...excellent service and speedy shipping! Highly Recommended!!!
R Randle
After I placed my order I recieved a personal and friendly email informing me that the item was on backorder.
The item became available a bit sooner than expected and the Customer Service via a couple more emails was excellent. Overall a very pleasant and easy transaction. I never felt like I was just an order number.
K Fisher
Excellent site, service and price! I will definitely come back here for Accessories or upgrades in the future! Even for a Canadian shopper, there were NO hassels at all!
D Robles
Excellent vendor. Stellar customer service.
S Hussain
Ordered the product on Wednesday, received it in Chicago on Friday with regular ground delivery. Thats prompt fulfillment!
M Hock
Excellent store - greatest service and knowledgeable staff - great choice and pricing - the only place i will shop for dj gear!
C Henry
Very fast! I was hesitant at first, but now I look to this online store first when shopping for equipment.
N Young
Topdjgear had a great price and I had my item well before expected. The shipping was fast and I had no problems with my product
D Kirksey
One may search and research, and yet, the answer is always topdjgear. Hear Hear.
J Brewer
My order arrived in one day which I did not expect. I was thinking two days at least. I will be making another purchase from topdjgear again!
M Apple
I'm not lying when I say overall price, shipping and delivery were the best I ever seen. Shipping was the best and so was the price.
D Perez
The site is excellent. Very good prices and I can find everything that I want. I'll be going back to purchase more gear in the future. Keep up the great work!
R Ardon
The service and delivery was great it was shipped as stated
I would recommend them to anyone looking for DJ equipment
D Coleman
Excellent merchant, shipped my items right away and if they are out of stock, a proper email is sent immediately. Excellent customer service!
A Patel
The web site was amazingly helpful! The shipping was fast. There were no set backs and no problems. I shall buy from TopDJGear in the very near future. Thank You very much TopDJGear!
J Brewer
Great product, great shipping times, all around perfect transaction. Thanks!
C Blanken
Before ordering, I e-mailed the merchant to see if the item was in stock. Customer service got back to me within a day to tell me the item was in, and it was a good item.
Ordering was easy, and the merchandise arrived in excellent condition within two days.
I wish every online purchase could be as smooth and simple as this purchase. I am extremely satisfied and highly recommend this merchant!
B Minark
Great merchant, fair prices, I found some hard to find items, fast shipping. Oh yeah, I'll be back!
E Barnes
Incredible!...Someone tried to sell me an entire cartridge at a store...I had to return it..I went on line and found the exact piece I was looking for at a very reasonable price..Thanks!
Jonathan
These guys are amazing. I've gotten very quick and personal customer service from TopDJGear.com, and can only say good things about them. They've got my business for good!
T Hayes
These guys were awesome. I loved the 1-800 hundred # for customer service, and the customer service representatives were very kind despite my constant fretting over shipping. Everything was done very prompt, and I received my package in under 5 business days, shipping was even free! Right on!
R Ferrell
The company called me within minutes of my purchase to make me a aware of an out of stock item. It was the best transaction I have made in a while. I will definitely shop with them again!
J Zapisek
Very fast and easy to order. I bought a pair of Pioneer headphones and I am extremely happy with them. They arrived in excellent condition. Very well packaged. With my experience with this merchant, I can only recommend buying from them.
P Neves
Your site is AWESOME!!! Great prices, Awesome customer service. One of the easiest purchases I have made online!
C Young
This site is awesome. I would recommend it to anyone. From people who are just starting out or profesionals who are looking for the best equipment in the business. The prices are better than anywhere else and the shipping is right on time.
M Capil
The service was excellent, I received my order in 3 days and I chose standard shipping. My fiance loved his gift. Thanks.
T Rattigan
I was amazed by how fast they shipped out my order! I got it within days! Their prices were pretty competitive compared to other merchants. Overall, I was extremely statisfied with their service.
J Lam
Ordering with Topdjgear was a great experience! I had ordered a shirt that was the incorrect size & I called up and spoke with 2 very nice representatives. They helped me to return the shirt & get a new shirt added on to a new order I had placed. I received my items very fast & it was a very pleasant experience. I will definitely order from Topdjgear again.
Thanks,
J Haney
Shipped really fast... Thanks! I got about 3 or 4 calls making sure I knew I had to pick up the package... Annoying but welcomed.
R Myers
Thank you for your great customer service, it meant alot to a soldier deployed.
J Jackson
I want to personally thank you for the great service and I have never had my package arrive as fast as it did. I am getting all my DJ gear from Topdjgear.com for now on.
Thank You
DJ Will
A great selection and I got it in less than a week!
B Lucchi
I ordered a matched pair of ortofon styli via regular ground and they arrived at my house the next morning. This place also had the best price for those needles of anyone I found. Would absolutely do business with them again.
B Bender
I will recommend TopDJGear to anyone who wants quality, fast-on-time, and great friendly service. Great job. Thanks for the goods. Will definitely make my #1 choice!!
B Stevens
TopDJGear.com has one of the fastest shipping ever. I orded ground shipping and it was here two days later. Awesome!
A Loto
I just purchased the ESDJCO Areo Slip-mats after reading that they are the new evolution in mats. They were right in every way. Not only does the record move more freely on the platter with less pressure, it also has a very responsive pick-up time. Plus they look nice on the decks...
Your delivery time was great. I got the package before I expected.
The site also has a one of a kind DJ Forum where we all can come together and discuss the aspects of the trade. Not like most forums where all you get it DJ bashing ego wars...
You go above and beyond the call of duty to make the modern DJ...
DJ Ohmega
I recommend this merchant. Their site was easy to use, and they had a good range of well-priced products.
It turned out that the product I ordered was out of stock, and I quickly received a personalized message to notify me. We quickly emailed back-and-forth a few times deciding on a replacement product.
The replacement product was shipped same day, and arrived in excellent condition, and faster than advertised.
Especially because of the good and personalized customer service, I highly recommend this merchant.
N Koech
The order arrived the next day from NY to TX. The customer sevice was very helpful in every way. They are good people. They also offered the best price.
L Mroczkowski
Extrememly pleased and impressed! Will definitely return for future purchases!
K Campbell
Let me commend you on your incredibly prompt and responsive e-mails and shipping. Thanks again for your terrific service. I can't imagine buying equipment from another online dealer, or even a local dealer, after doing business with you guys.
Sincerely,
T Middleton
I just want to tell you how much I appreciate your help with my order. I have been shopping for turntables for about six months straight now and never once have I encountered the kind of sincere help that you gave me. It's guys like you that keep customers coming back, satisfied. Once again, thanks so much.
C Lang
YOU ARE THE BOMB!! Thank you for your personal attention to see that all my ordered items got to me in such a timely manner. You stepped up to the plate big time for me and I really, really appreciate that. I can say that we will be doing business in the future because of your great efforts! Once again, Thank You, awesome job!
Happy and prosperous holidays to you!
G George
I purchased a Behringer DSP-110 Shark processor from TopDJGear. They provided an excellent web experience, so I could get the detail I needed before placing the order. They did a trememdous job on value for price, including very rapid shipping. I am very pleased and will shop there again!
Thanks
Dave in NC
Glad I stumbled across you guys while surfing the net. I am sure well do alot business together!
D Stanos
Price, selection, and delivery time are the best online. That's why I make all my purchases at TopDJGear.com
J Alex
Thank you for your excellent service
V Burlson
Excellent.
Ordered the part, got it the next day with the ground shipping price...what else can i say?
D Greg
Customer Service Rating:Excellent
Title:great company
Body:the customer support was excellent
T Earns
I bought the Red Sound C-Loops Sampler...after looking for this for the last
few weeks and finding no where that was selling it for less that $310 (or even had
it in stock) i came across top gear which had it on sale for $200! awesome, i bought
it, it came sooner than I expected, shipping was free (by ground).
everything was just very smooth. Definitely a company that goes beyond customer
satisfaction to truly delighting the customer. A+
T Hersted
Greetings:
Just received the Pioneer Monitor 10R Headphones that my wife ordered for me for my birthday. The headphones are terrific and your service is great! Special thanks to Anna Savoie for her kind help in getting the order through!
I'm using the headphones on my PC through a Creative Labs Audigy Gamer sound card for flight simming, and I've never heard more realistic reproduction of aircraft sounds than I get through these headphones. And I know what they sound like, I'm retired from Naval Aviation.
For that reason, and for your great prices and terrific service, I've enthusiastically recommended you to my flight simming friends at the forum I frequent to discuss flight simulation.
So many thanks to Top DJ Gear and especially Anna Savoie, and you may be getting more orders from other flight simmers!
Cheers!
Rick
The order was handled in an excellent way.
R Gomez
The product was shipped without any hassle whatsoever and it was recieved the very next day! Incredible.
S Som
Delivery was faster than expected. The only problem was that the cartrige was not mounted in the shell as
advertized. However, when I contacted the complany,they agreed to send a mounted cartrige as soon as I called to give them a shipping confirmation number for return
of the cartrige & shell. The mounted cartrige was received 2 days after they received the confirmation number. I appreciate that kind of service.
C Sugg
I loved this store! I purchased some Shure needles, they gave me a confirmation notice and then a shipping notice, and I got my package in 2 days! Thats great service!
I would shop here again anytime!
thanks!
L Andrad
I ordered an item to ship overnight. Got it as promised. I have bookmarked their site. Excellent service!
P Teresa
Thanks sooooo much for the order, it was amazingly fast and easy, i paid for 3 day shipping and it was to my house in less then 2 days. Thanks again and good luck with the shop!!!! I will be ordering something new again soon!
J Deignan
What lured my attention to this unforgettable site is how it is so very definitive. This is the number one, second to none DJ warehouse in the states. Thanks very much
M Skrioba
Very efficient. I should've never trusted my dj supplies to other sellers.
A Luckam
Wow!!! Very quick delivery. Two thumbs up...
K Lakson
I recommend your company very highly. The prices are very competitive and the service is excellent. To all of you, just want to say thanks for the help I received to complete my hobby to a professional level.
G Hristo
Called to let me know something wasn't in stock and sent 2 shipments without a charge. That's Excellent customer service in my opinion.
G Moseley
Hey guys,
I just wanted to shoot you this quick thank you note for all your help. I got the chance today to hook the mixer up and it works like a charm. Išll defiantly be preaching the gospel of TopDJGear: great products, awesome people!
Once again, THANK YOU!
N Leonard
I bought the open box Rane ttm56i for $650.00 and I have
to say, I am ecstatic with this purchase. Though the
faceplate was dusty, I received the mixer within two
days of ordering it!! I have to thank you for sending
the mixer so quickly and having great customer
service. I WILL and HAVE suggested to people I know,
to buy dj equipment from topdjgear.com. As for
myself, I would definitely buy from you guys again.
Word
Devin H.
They corrected an error I made on the order, and shipped the item with remarkable speed. The product itself is of the highest quality, because if you know DJ gear (I have for over 10 years) you'll notice they only carry the best. TopDJGear is now where I look FIRST for the best gear at the best prices.
J Busch
I can't believe how fast I got my headphones. The price of them was excellent as well. Will definitely shop there again.
B Greyson
The prices were honestly the best that I have seen. Much lower than the stores here in Chicago, which is why I'll only shop through TopDJGear from now on.
J Gust
Killer price, fast service, will surely use TopDJGear for all of my future DJ needs.
M Garrison
I just wanted to say thank you to all of you guys at topdjgear.com.
Speacialy thanks to Marc & Roman for answering all my
questions. Sorry for asking so many, but I was excited to get my stuff and
certainly will be ordering more stuff from you guys.
Thanks,
J Cruz
Fast service, great price. Highly recommended.
Neil K.
I ordered on a Tuesday, took cheapest delivery at 5 - 7 day ground. Pleasantly suprised to have purchase arrive that Friday. Received purchase as odered, good packaging, no problems. Have bought more since then from this group.
Thomas C.
Everything went as they said, the product surpassed our expections.
Billie S.
You guys did great! I really watched the clock and tracked it. It took UPS more than a week to get it to me from their center across the Bay, but it took mere hours for you guys to put it on their truck. Ssmmokin'!
Bruce L.
Flawless execution and a great price as well.
John M.
Everything came in on time, great help, I will be coming back again.
Anthony B.
Excellent support from professionals who really know the equipment they sell. Would buy from again and recommend to all my frinds.
Allison K.
Very Fast and Excellent communication with their staff. All issues were addressed and very friendly people to talk to. Will do business with again as well as recommend to all my business associates ! !!. Thanks,!!!
Samuel D.
Terrific Experience. Great Customer Service. Quick and Safe Delivery.
Katherine C.
Quick and Spot On reliable. Cheers!!!
Timothy T.
I already received my case and it's perfect, I named it "the Hulk". Anyways, that was so fast I am recommending your site to all my friends. You all are the bomb!!!! I have 2 huge gigs coming up (New York/Taiwan) and this case was the final thing I needed for my trip. It eased my mind to get it over a week early. Thanks again, I'm sure you'll see more orders from me in the future. You guys are so fast!!! ok, you get the point =)
Peace out,
-Eva I.
TopGearDJ offer the best prices on the web with service to match. My order arrived very quickly and they kept me well informed of my order status without being annoying with constant emails. An item in my order was defective and TopGear replaced it very quickly despite the fact that the blame lay on the manufacturer.
Alexandra L.
I ordered a Pioneer CDJ-1000 last Wednesday, Oct 2, 02. I received it this past Wednesday, and I just wanted to say thank you for your service. I am very, very delighted with this product. This was my first online purchase ever, well, not exactly online because I orderded it through the phone, but needless to say, your site is where I've seen the absolute best price I've ever seen for this fine product. Thank you for your excellent customer service at the time of my order, and for even double boxing the item (I received it in a slightly larger box with those little styrofoam packing peanuts all the way around). Thanks for going out of your way to ensure that this item received a nice "cushiony" ride on it's way to my house. I will definitely do business again with your company, as I am now saving up for another CDJ-1000. Again thanks a bunch. You guys rock!!!
Roy L Jr.
Thanx to all of you for the great sevice. I will recomend you site/store to all the djs i work with.
mahalo
Christian R.
Extremely satisfied with TopDJGear customer service. Had one minor problem with my order and TopDJGear took care of it immediately. Special thanks to Marc S. for his professional and courteous service. TopDJGear, thank you for your great prices and excellent service.
Miguel G.
Excellent! Marvelous! Fantastic! I am a return customer to TopDJGear. Their service is Top Notch. The prices were well below other merchants and delivery was right on time. I highly recommend TopDJGear to all.
Evan K.
Just a fan, needing to tell you that I find your site the most user friendly and resourceful out of all DJ gear sites on the net. If I need specs on turntables, mixers, or anything related, I don't even think twice about where to find it.
Thanks for the great service!
Johan T.
Thank You for my order. The service was great and very fast shipping
Jared M.
Great prices with easy online ordering! Package was shipped in promised timeframe and packaged safely. I'm very happy that I bought my mixer from TopDJGear!!!
Andre Q.
It was fast and effficient for my busy lifestyle.
thanks again, till my next order.
Zev B.
Great customer service!
Really good shipping, tell all of your friends!
Callum B.
The speaker stands were of very good quality and the price was great!!!!!!
Gene M.
Courteous and genuine. Felt safe and confident doing business with this company and will do it again in the future...
Shawn L.
Very fast, responsive and great prices! Would definitely buy from them again.
Marc, Excellent, thanks for your prompt reply!
Carlos C.
This was the first major online purchase I ever did and it was a great experience. Top DJ Gear is by far the best place on-line to shop for value.
Adam B.
The merchandise I ordered arrived in less than three days. The price was well below what other sellers were charging, almost 30% lower as were other items I checked for price comparisons. I would highly recommend TopDJGear for anyone looking for top quality merchandise and the lowest prices on the internet.
Evan K.
Great store! Excellent pricing and wonderful personel contact to provide order status and potential options on this order.
Eric L.
support@topdjgear.com
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TopDJGear offers the largest selection of DJ equipment and studio gear from major manufacturers including Numark, Allen & Heath, QSC, Technics, Chauvet, Ecler, Cortex, Pioneer, Denon, JBL, Ortofon, Crown, M-Audio, Rane, Stanton, Gemini and more. If you do not see a particular product on our web site, give us a call - chances are we will find it.
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TopDJGear.com © 2001-2007 All rights reserved. Photos and descriptions property of TopDJGear,LLC and manufacturer.
Articles, Reviews and DJ Gear commentary courtesy of Skratchworx.com and DJRecess.co.uk. Additional descriptive information provided by TopDJGear's editors and our Manufacturers. This information is copyrighted and may not be used in any way without written permission.
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